These Terms & Conditions govern your access to and use of the svip11 platform, including all games, betting services, payment functions, and promotional offers. By registering an account or placing a wager, you confirm that you have read, understood, and agreed to these terms in full.
You must be at least 21 years of age and a resident of Indonesia to register and use svip11. KTP identity verification is required before any withdrawal is processed. Accounts belonging to underage users will be permanently closed.
Each individual may maintain only one active svip11 account. Duplicate accounts detected during KTP verification or routine compliance review will be suspended and associated balances may be forfeited in line with these Terms.
All deposits, withdrawals, bets, bonus credits, and wallet balances on svip11 are denominated in Indonesian Rupiah (IDR / Rp). No foreign currency conversion is applied. Minimum deposit and withdrawal thresholds are specified in Rupiah.
All promotional bonuses are subject to wagering requirements that must be satisfied before any withdrawal is processed. Wagering multipliers, eligible game categories, and time limits are stated in the specific promotion's terms and override these general Terms where they differ.
Bonus abuse, arbitrage betting, use of automated betting software, collusion, match-fixing, and any other activity that svip11 reasonably determines to be in bad faith are strictly prohibited and may result in account suspension and balance forfeiture.
svip11 operates under an international gaming licence. These Terms are governed by the laws of the licensing jurisdiction. By using the platform, you acknowledge that online gaming regulations in Indonesia are complex and accept full personal responsibility for compliance with applicable local laws.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player", "you", "your") and svip11 ("the Company", "we", "us", "our"). Please read every clause carefully before registering an account. If you do not agree to any part of these Terms, you must not use the svip11 platform.
For the purposes of these Terms & Conditions, the following definitions apply throughout:
Access to and use of the svip11 Platform is strictly limited to individuals who meet all of the following criteria at the time of registration and on a continuing basis throughout their use of the Platform:
Age Verification: svip11 employs automated and manual age-verification checks during the registration and KYC processes. Any Account found to belong to a person under 21 years of age will be permanently closed immediately, all pending withdrawals will be cancelled, and any deposits made may be returned to the originating payment method at svip11's discretion.
By registering an Account, you represent and warrant to svip11 that you meet all eligibility criteria listed above. svip11 reserves the right to request documentary evidence of eligibility at any time and to suspend an Account pending the outcome of such verification.
To access the full functionality of the svip11 Platform, you must register an Account by completing the registration form and providing accurate, current, and complete information, including but not limited to your full legal name, date of birth, Indonesian mobile number, and a valid email address.
Each individual is permitted to hold only one Account on the Platform at any time. Opening duplicate, secondary, or replacement Accounts — whether under the same or a different identity — constitutes a material breach of these Terms. svip11 may, without prior notice, close all associated Accounts, void any outstanding bets or bonuses, and withhold balances pending investigation.
You are responsible for ensuring that all registration information remains accurate and up to date. To update your registered details, contact the svip11 support team via live chat. Name changes require documentary evidence and are subject to KYC re-verification.
svip11 operates a mandatory Know Your Customer (KYC) programme. Before any withdrawal is processed, you must submit a clear copy of a valid Indonesian national identity document (KTP), proof of ownership of the payment method used for deposit, and, where required, a selfie photograph holding the identity document. Failure to complete KYC within 30 days of first deposit will result in account suspension pending verification. svip11 reserves the right to request additional documentation at any stage.
KYC Processing Time: Identity verification is typically completed within 1–3 business days (WIB). During peak periods, processing may take up to 5 business days. You will be notified by email once verification is complete. Withdrawal requests submitted before KYC approval will be queued and processed immediately upon successful verification.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party, allow any third party to access your Account, or use another person's Account credentials under any circumstances.
svip11 strongly recommends that you use a unique, complex password that is not shared with any other online service. You must notify svip11 immediately if you suspect that your Account has been accessed without your authorisation. svip11 will not be liable for any losses resulting from unauthorised Account access where the Player has failed to maintain adequate credential security.
svip11 reserves the right to implement additional security verification steps, including one-time passwords (OTP) delivered via SMS to your registered Indonesian mobile number, at any time and without prior notice.
svip11 accepts deposits via the following payment methods, all denominated in Indonesian Rupiah (IDR):
Minimum deposit amounts and any applicable maximum deposit limits per transaction or per period are displayed at the point of deposit on the Platform. These limits may vary by payment method and by Player tier within the svip11 VIP programme. Black Diamond tier members are subject to enhanced limits communicated directly by their personal account manager.
E-wallet deposits (OVO, DANA, GoPay, ShopeePay) are credited to your Wallet within 60 seconds of successful payment confirmation in normal operating conditions. Bank transfer deposits are typically credited within 1–5 minutes following clearance by the originating bank. svip11 is not responsible for delays caused by the payment provider or originating financial institution.
You may only deposit using a payment method registered in your own name. Deposits from third-party accounts, shared accounts, or accounts belonging to another individual are prohibited. svip11 reserves the right to reverse such deposits and to investigate the associated Account for compliance with these Terms.
svip11 does not charge any processing fee on deposits. However, your bank or e-wallet provider may apply their own transaction charges. svip11 has no control over and accepts no liability for fees levied by third-party payment providers.
Currency Note: All deposits are processed in IDR. svip11 does not accept deposits in foreign currencies. If your payment provider applies a currency conversion before transmitting funds, any exchange-rate loss is borne by the Player and is not refundable by svip11.
Withdrawal requests may be submitted at any time subject to Account KYC verification being completed and all applicable wagering requirements on active bonus balances having been satisfied. Withdrawals are processed to the same payment method used for the most recent qualifying deposit unless svip11 approves an alternative in writing.
svip11 targets withdrawal processing within 10–15 minutes for verified Accounts during standard operating hours (07:00–23:00 WIB). Withdrawals submitted outside these hours are processed at the start of the next operating window. Black Diamond tier members benefit from priority withdrawal processing at all hours.
Minimum and maximum withdrawal amounts per transaction and per period are displayed on the withdrawal page within the Platform. These thresholds may be adjusted in accordance with a Player's VIP tier status. Requests below the minimum threshold will be rejected and the funds returned to the Player's Wallet.
svip11 reserves the right to apply additional identity and source-of-funds verification checks to any withdrawal request, particularly where the request exceeds a certain threshold or where unusual Account activity has been detected. Processing of the affected withdrawal may be paused for up to 5 business days pending the outcome of such review.
Bonus Balance Withdrawals: Bonus funds and winnings generated while a Wagering Requirement is active cannot be withdrawn until the Wagering Requirement is fully satisfied. Attempting to withdraw an active bonus balance will result in the bonus being forfeited and any associated winnings being voided.
svip11 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback programmes, free spins, and VIP-exclusive offers. All promotions are subject to these general Terms and to the specific terms published alongside each individual promotion. Where specific promotion terms conflict with these general Terms, the specific terms take precedence.
svip11 offers seasonal promotions aligned with culturally significant periods including Idul Fitri / Lebaran, Ramadhan, Imlek (Chinese New Year), and Indonesian Independence Day (17 August). VIP-tier promotions, including Black Diamond exclusive offers, are communicated directly to eligible members. Eligibility and specific terms for VIP promotions are determined at svip11's discretion and are not subject to general appeal.
svip11 reserves the right to void bonuses, cancel winnings, and suspend Accounts where there is reasonable evidence of bonus abuse, including but not limited to: placing low-risk, offsetting bets to satisfy Wagering Requirements; exploiting promotion terms through coordinated multi-account activity; or any other pattern that svip11 determines to be in bad faith. Determinations under this clause are made at svip11's reasonable discretion and are final.
All bets placed on the svip11 sportsbook and all wagers placed on casino games are subject to the specific rules applicable to each product. Game-specific rules are accessible from within each game or market on the Platform.
The svip11 sportsbook covers BRI Liga 1, Timnas Indonesia internationals, Piala AFF, and major international football leagues including the EPL, La Liga, Serie A, Bundesliga, and UEFA Champions League, as well as badminton, MotoGP, and e-sports markets. Mix parlay (an accumulator-style multi-selection bet popular in Indonesia) and Asian handicap markets (locally known as voor bola) are available. Minimum and maximum bet sizes are displayed at the point of bet placement and may vary by market, sport, and Player VIP tier. svip11 reserves the right to limit or refuse any bet at its discretion.
Live casino games are operated by third-party studios including Evolution Gaming, Pragmatic Play Live, Ezugi, and WM Casino. Game outcomes are determined by the studio's certified random number generation (RNG) or live dealing processes and are not controlled by svip11. svip11 accepts no liability for the outcome of individual game rounds beyond ensuring that studio credentials and certifications are valid at the time of platform integration.
Slot game outcomes are determined by certified RNG processes managed by the respective game studio. svip11 displays the return-to-player (RTP) percentage for each slot where provided by the studio. Actual short-term outcomes may vary materially from the stated RTP, which represents a long-run statistical average over millions of game rounds.
In the event of a technical malfunction, network interruption, or system error that affects the outcome or settlement of a bet or game round, svip11 reserves the right to void affected bets and return stakes to the Player's Wallet. svip11 will make reasonable efforts to investigate and resolve such incidents promptly and fairly.
The following activities are strictly prohibited on the svip11 Platform and constitute a material breach of these Terms:
Consequences: svip11 may, at its sole discretion and without prior notice, suspend or permanently close any Account found to be engaged in prohibited activities, void all pending bets and bonus balances, withhold winnings pending investigation, and report the matter to relevant law enforcement or regulatory authorities.
svip11 is committed to providing a safe, fair, and responsible gaming environment. The Platform is intended for adult entertainment only (21+ exclusively). svip11 does not encourage players to bet beyond their means and actively provides tools to help players maintain control over their gaming activity.
The following responsible gaming tools are available to all Players free of charge within Account Settings:
If you are concerned that your gambling activity is becoming a problem, we strongly encourage you to use these tools, speak with our 24/7 live support team, or seek guidance from an independent counselling service. For further information, please review our dedicated Responsible Gaming policy page.
All content on the svip11 Platform — including but not limited to the svip11 brand name, logo, trade dress, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of svip11 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal gaming activity only. You may not copy, reproduce, republish, transmit, distribute, sell, reverse-engineer, or create derivative works from any Platform content without the prior written consent of svip11. Unauthorised use of svip11's intellectual property may result in civil or criminal liability.
svip11 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
svip11 employs 256-bit SSL encryption across all Platform communications, implements strict access controls on personal data, and does not sell your personal information to third parties. Personal data may be shared with payment processors, KYC verification partners, and regulatory or law enforcement authorities where required by law or by svip11's international gaming licence obligations.
To review how your data is collected, used, stored, and protected, and to understand your rights as a data subject, please read the full Privacy Policy.
To the fullest extent permitted by Applicable Law, svip11's total aggregate liability to any Player in connection with the Platform, any game, any bet, or these Terms — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by that Player to their Account in the 30-day period immediately preceding the event giving rise to the claim.
svip11 expressly excludes all liability for:
Nothing in these Terms limits svip11's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by its own negligence, to the extent that such limitation would be unlawful under Applicable Law.
Either party may terminate the Account relationship at any time. A Player may close their Account by contacting svip11 support via live chat and requesting Account closure. Any real-money balance remaining in the Wallet at the time of closure (net of any active bonus funds subject to uncompleted Wagering Requirements) will be returned to the Player's verified payment method within a reasonable time, subject to completion of any outstanding KYC requirements.
svip11 reserves the right to suspend or permanently close any Account at any time, with or without prior notice, where there is reasonable grounds to believe that the Player has breached these Terms, engaged in prohibited activity, provided false registration information, or where continued operation of the Account creates a legal, regulatory, or reputational risk to svip11. In cases of suspected fraud or AML-related concern, balances may be withheld pending investigation and may ultimately be forfeited or remitted to the appropriate authorities.
svip11 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via email to the address on record or via an in-Platform notification prior to the amended Terms taking effect. The "Last updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the Platform following notification of amended Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request Account closure as described in Clause 14.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which svip11 holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to the exclusive jurisdiction of the competent courts of the licensing jurisdiction.
By using the Platform, you acknowledge that online gaming and sports betting are subject to complex and varied legal frameworks across different jurisdictions, including Indonesia. You accept full and sole personal responsibility for determining whether your access to and use of the Platform is lawful in your jurisdiction of residence and for compliance with any applicable local laws or regulations. svip11 makes no representation or warranty as to the legality of the Platform in any specific jurisdiction.
Indonesia Market Note: svip11 is operated by an internationally licensed entity and is made available to Indonesian players on the basis that each Player accepts personal responsibility for compliance with Indonesian laws applicable to their individual circumstances. The Platform operates under its international gaming licence; it does not claim approval from any Indonesian government body or regulatory authority.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, the operation of your Account, or any aspect of the svip11 Platform, please contact our support team through the following channels:
For responsible gaming support, account self-exclusion, or concerns about problem gambling, our support team is trained to assist and can activate all account management tools on your behalf immediately upon request, at any hour.
svip11 is committed to responding to all formal complaints within 5 business days and to resolving disputes in a fair, transparent, and timely manner.
Now that you have reviewed our Terms & Conditions, you are all set to explore Indonesia's premier Black Diamond VIP gaming platform. Live casino, sportsbook, slots, Blackjack, and Domino QQ — all in IDR, all on your phone.
21+ only. Play responsibly. Trusted and Secure Platform. SSL Encrypted.